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Catalogo Elearning

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Convincing customers with a winning offer

Obiettivi To convince customers (with integrity) with well-structured arguments and a tangible, irrefutable argument technique. Apprenderete a Use negotiation tools that will enable you to convince your customer. Lingue Inglese Francese Spagnolo Portoghese.
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Preparing the annual performance review

Obiettivi To understand and implement the conditions for successful performance review interviews: preparing, respecting the structure of the interview, creating the right conditions to encourage listening and communication. Apprenderete a Prepare the annual performance review in a structured m...
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Using emotions to build trust

Obiettivi To use your emotions to build a strong relationship with the customer throughout the sales process. Apprenderete a Create trust and encourage the customer to use 'personal conviction' to choose the right partner. Limit your expression of negative emotions that can affect the customer...
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Using formal power to encourage debate

Obiettivi To reinforce your power of influence using verbal and non-verbal communication techniques. Apprenderete a Combine your talent as a speaker with respect for the code of ethics to develop a long-term relationship. Maintain your power of persuasion by creating continual interaction with...
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